What an accepted invoice usually includes
- Supplier details: business name, physical address, phone number, and a working website. Amazon may contact the supplier to confirm the sale.
- Your details: your business name and address, matching what's in Seller Central.
- Itemized products: clear product names, ideally with identifiers like UPC or model number. Not "assorted goods."
- Quantities that cover your sales. If you sold more units than the invoices show, expect questions.
- Recent dates. Amazon commonly asks for invoices from the past 365 days.
- A clean, unaltered file, usually PDF, JPG, or PNG.
Documents that are commonly rejected
- Retail store receipts and online order confirmations
- Packing slips, pro forma invoices, and purchase orders
- Handwritten invoices, or Word and Excel files
- Invoices with vague descriptions or missing supplier contact details
- Invoices older than the period Amazon asked for
This is why retail and online arbitrage sellers get hit hardest by authenticity complaints: their receipts often don't meet the standard.
Never edit an invoice. Changing a quantity, date, or name is easy to detect and can lead to a permanent ban. If your invoice has a problem, the fix is a corrected invoice from the supplier, not an edit.
If your invoices don't cover your sales
- Gather every invoice for the ASINs involved, including older and smaller orders.
- Ask your supplier for any missing invoices or a corrected copy with your full business name.
- Compare units invoiced against units sold, by ASIN, before you submit.
- If there's still a gap, address it honestly in the Plan of Action rather than hoping it goes unnoticed.
Need help with this? See our inauthentic item complaints service, or send us your notice on WhatsApp.
Updated October 2026. DPBX Consulting is an independent consultancy, not affiliated with Amazon. Amazon's policies change; check Seller Central for the current rules on your account.