Seller guides
Guides for suspended Amazon and Walmart sellers
Clear answers to the questions sellers ask us most, written from the cases we work on. If you'd rather talk it through, send us your notice for a free review.
Amazon Account Suspended? What to Do in the First 24 Hours
Your Amazon seller account was just suspended or deactivated. What to do first, what not to touch, and how to avoid a rushed appeal that makes things worse.
Read the guideAmazon Section 3 Suspension: What It Means and What to Do
A Section 3 suspension is one of the most serious actions Amazon takes. What Section 3 of the Business Solutions Agreement is, what triggers it, and how to respond.
Read the guideAmazon Related Accounts Suspension: Causes and How to Appeal
Amazon linked your seller account to another account and deactivated it. How accounts get linked, when multiple accounts are allowed, and how to appeal.
Read the guideWhy Amazon Rejects Seller Appeals (and How to Fix Yours)
Amazon rejected your Plan of Action or asked for more information. The most common reasons appeals fail and what a stronger appeal looks like.
Read the guideAmazon Account Health Rating (AHR) Explained
What your Amazon Account Health Rating means, the score ranges for healthy, at risk and unhealthy, what lowers it, and how to protect your account before a deactivation.
Read the guideAmazon Invoice Requirements for Appeals: What Gets Accepted
What Amazon looks for in supplier invoices for authenticity appeals and verification: supplier details, dates, quantities, and the documents it usually rejects.
Read the guideGet your free case review
Send a screenshot of your notice. Tell us your marketplace, what you sell, and whether you've already appealed. You'll hear back within 24 hours.