Why verification fails
- Names that don't match exactly across your ID, bank or card statement, and seller account, including middle names and business suffixes.
- Addresses that differ in format, unit numbers, or between a personal and business address.
- Documents that are cropped, blurry, expired, or not in the format Amazon asked for.
- Statements that are too old or don't show the details Amazon needs.
- Video call issues, such as not having the original documents on hand.
Resubmitting the same documents rarely works. Stop and fix the mismatch first. A few days spent getting it right beats another rejection.
How we help
- We review the exact request and any rejection message from Amazon.
- We compare every document against your account details, line by line.
- We tell you what to update, at your bank, your registered business, or in Seller Central, before you resubmit.
- If the account is already deactivated, we write the appeal and help you prepare for any video verification.