The types of IP complaints
- Trademark. The brand says your listing uses its name or logo without permission, or that the product is counterfeit.
- Copyright. Images, text, or designs in your listing are claimed by someone else.
- Patent. A rights owner says your product infringes a design or utility patent.
Each one is handled differently, and repeated IP complaints can lead from a removed listing to a deactivated account.
Retraction first, appeal second
Amazon generally treats a complaint as resolved if the rights owner retracts it. So the first question is whether the complaint can be withdrawn: a legitimate sourcing record, a misunderstanding about listing content, or a complaint filed against the wrong seller. We help you contact the rights owner in a professional, factual way.
If a retraction isn't realistic, we look at whether the complaint is valid. If it is, the appeal shows how you've removed the issue and changed your process. If it isn't, we help you lay out the documents that show why.
Don't argue with the brand. Angry emails or threats get saved and can make a retraction impossible. Let us help you write the first message.
How we handle it
- We read the complaint ID, rights owner, and ASINs, and check your account for earlier IP complaints.
- We work out whether a retraction, a counter-notice, or a Plan of Action is the right path.
- We draft the outreach or the appeal and check every document.
- We follow through until Amazon updates the listing or the account.